Contact Win Spin
Updated 2026-09-12
Talk to us
Need a hand? Our support team is here for account, payment and technical questions.
The quickest route is live chat, available on-site whenever you are logged in. Prefer to write things out? Email works too, and we read every message during our published support hours. Please send from the address linked to your account so we can find you fast.
Complaints and escalation
Not happy with an answer? Raise it with support first and give us the chance to put things right. If your complaint remains unresolved, ask for it to be escalated to a senior team member, and keep any reference numbers you have been given.
Win Spin is operated by Wild Blackfin Limited SRL and licensed by the Anjouan Gaming Board under licence ALSI-202601043-FI2. Where an issue cannot be settled with us, you may refer the matter to the relevant regulatory body. Our Terms and Conditions set out the full process.
Privacy and your data
When you contact us we handle your details carefully and only to resolve your query. For how we collect, store and use personal information, see our Privacy Policy. You can ask us about the data we hold on your account at any time.
KYC and account verification
Verification protects your funds and keeps play fair. Before your first withdrawal we may ask you to confirm your identity, address and payment ownership. Have a photo ID, a recent proof of address and a payment document ready to upload.
Send clear, uncropped images. Once your documents are approved, withdrawals are typically processed within an hour. Questions about a document request? Ask support and we will explain exactly what is needed.
Play responsibly
Gambling should stay fun. If it stops feeling that way, we can help you set deposit limits, take a break or self-exclude — just ask support or visit our Responsible Gambling page.
Free, confidential support is available from GamCare on 0808 8020 133 or at www.gamcare.org.uk. You must be 18 or over to play.
What to include for a fast reply
A little detail goes a long way. When you contact us, tell us your registered username, the email on file, and a clear description of the issue. If it concerns a deposit or withdrawal, add the amount, the date and the payment method you used.
Screenshots help enormously. Attach one where you can, and never share your full card number or password — we will never ask for those.