Verification at Win Spin (KYC)

You need three things to pass verification at Win Spin: a valid photo ID, a recent proof of address, and — if we ask — a proof of payment that matches the method you used. That's the whole of our Know Your Customer (KYC) check, and clearing it before your first cash-out keeps the process quick.

Verification confirms three simple facts: that you are who you say you are, that you live where you say you live, and that the deposit came from an account in your own name. We ask for these because we are legally obliged to, and because it protects your balance from anyone else trying to access it.

You must be 18 or over to hold a Win Spin account and to pass KYC. Documents in a name other than the account holder's cannot be accepted.

We ask for proof of payment when you deposit by card or e-wallet, to confirm the account belongs to you. For a card such as Visa or Mastercard, that means a photo showing your name, the first six and last four digits, and the expiry date — the middle digits and the CVV must be covered. We accept this image as a clear photo or a scan, as long as every required detail stays legible.

E-wallet and crypto proof

For e-wallets such as Skrill, Neteller, Revolut or MiFinity, a screenshot of your account showing your name and email or account ID is enough. If you funded your account with cryptocurrency such as Bitcoin, Ethereum, Tether or Litecoin, Win Spin may request the transaction reference instead. We only review these documents through secure channels, store them in line with the standards expected under our Anjouan Gaming Board licence (ALSI-202601043-FI2), and we never share them with third parties outside the verification process.

When we ask and how fast we check

You can review the full list of accepted methods on our Win Spin payments page, where the minimum deposit is 10 €/$ and balances are held in EUR or USD. Proof of payment is only requested where it applies to how you paid: if you deposited by card we need the card image, if you used an e-wallet like Neteller or Jeton we need the matching account screenshot, and if you paid in crypto we need the transaction reference. A single document per deposit method is all we require, and the same document can cover repeat deposits made with that method. You submit these through your account dashboard, where you can track their status, and our team, operated by Wild Blackfin Limited SRL, reviews them in the order received. We confirm each one promptly so verification does not hold up your withdrawal, which is processed in up to 1 hour.

Uploading at Win Spin starts when you log in, open Account and choose the Verification section, then upload each file into its labelled slot. You will see three slots: one for ID, one for proof of address, and one for payment proof. Each file goes into its own slot — do not combine several documents into a single upload. As a brand operated by Wild Blackfin Limited SRL under Anjouan Gaming Board licence ALSI-202601043-FI2, we complete these checks before processing withdrawals.

File Formats That Work

Have your documents saved as clear JPG, PNG or PDF files before you start. A photo taken on a phone in good light is perfectly acceptable — just make sure all four corners of the document are in frame, in focus and not covered by glare. For proof of address we accept a utility bill or bank statement showing your name and address; it should be recent and match the name on your account. If a file is blurred or cropped, we will ask you to re-upload it into the same slot, so check each image before confirming. The payment-proof slot should show the method you used to deposit, with the name on the account visible — if you deposited by Visa or Mastercard, a photo of the card front with the middle digits covered is enough; if you funded by Bank Wire Transfer, a statement header carrying your name and the account used works instead. Methods such as Skrill, Neteller, Revolut or paysafecard are shown with a screenshot carrying your name.

What Happens After Upload

After we approve your three documents, approved cashouts are handled on the Win Spin withdrawal page in up to 1 hour, in EUR or USD. Once your ID, proof of address and payment proof are in, there is nothing more to do but wait for our team — we review all three together, so each must be in its slot before the check begins. We will contact you through the email tied to your account if any slot needs a replacement, so keep that address current under Account. Every uploaded file stays inside your Account so you can confirm what we already hold, and we only ever request documents through that same Verification section — never by any outside link, so ignore any message pointing you elsewhere. Since our minimum deposit is just 10 EUR and the welcome package runs up to 5,000 €/$ with 0× wagering, verifying early means these funds move the moment you request them. We keep the three slots separate so that an issue with one file never holds up the other two until we reach that stage of the check.

A utility bill, bank statement or council tax letter works as proof of address. It must show your full name and residential address matching your account details, and it has to be the full page rather than a cropped header — we need to see your name and the address together. We also check that the document carries a visible issue date, and we only accept a document dated within the last three months, so a current bill is more useful to us than an old one. As a licensed operator under the Anjouan Gaming Board (ALSI-202601043-FI2), we are required to verify these details.

Documents that are accepted

We accept gas, electricity, water and broadband bills, along with statements from your bank or card provider; mobile phone bills are usually fine too. The address on the document must be the same one you entered at registration, so update your profile first if you have moved. If the letterhead and your address sit on separate pages, send both so the pairing is clear. We read each document against the name, address and date before we approve it, and we never use a proof-of-address file for anything beyond this check.

Photos, scans and app screenshots

Screenshots from an online banking app are accepted as long as the provider's name, your name and the issue date are all visible. A clear photo or PDF scan both work — Win Spin does not require certified copies, and we do not charge for the address check. Documents addressed to someone else will be declined, and we will ask for a replacement rather than close your account. You can submit your proof straight from the account dashboard, where the upload panel sits beside your identity documents, and our team at Wild Blackfin Limited SRL reviews each file manually.

• We confirm proof of address and proof of identity in a single pass, so one clear page per document speeds the review.
• Colour scans beat greyscale when a faded issue date needs reading.
• Accepted file formats are JPG, PNG and PDF.
• A statement that shows the funding method you topped up with — whether Visa, Mastercall, Skrill, Neteller or Revolut — lets us tie the address to the same source you used to pay in.
• Each file is held against your account only, so a replaced document supersedes the earlier one and the old file is removed once the new page is read.

Linking the address to your funding method matters because that same card or account appears when you deposit from 10 EUR, in either EUR or USD. A bank statement that already carries both your address and your funding account settles the address and payment checks in one read, which is why we favour it over a bill that names no account. Once your address is confirmed alongside your identity, both deposits and withdrawals are open — and withdrawals are then processed in up to 1 hour.

Our team reviews most documents within 24 hours of upload, and often much sooner. You'll get an email the moment your account is verified, whether you deposit in EUR or USD with Visa, Skrill or Bitcoin.

We recommend completing KYC as soon as you open your account rather than waiting to cash out. Doing it early means no hold-up later — once verified, withdrawals are processed in up to 1 hour. See our Win Spin withdrawal page for how the cash-out flow works after verification.

Early checks also let you claim the welcome package of up to 5,000 €/$ + 200 free spins across your first four deposits, all with 0× wagering, from a minimum deposit of 20 €/$. If a document is declined, we tell you exactly why under our Anjouan Gaming Board licence, and you simply re-upload a corrected version.

The usual culprits are blurry images, cut-off corners, expired documents or a name that doesn't match your account. Fix the issue, re-upload, and the review restarts so your withdrawals can be processed in up to 1 hour.

Here are the reasons we most often send a document back:

• Poor quality — out of focus, too dark, or glare hiding key details.
• Incomplete — an edge or corner is cropped off.
• Out of date — an expired ID or a bill older than three months.
• Mismatch — the name on your card (Visa, Mastercard, Skrill or Neteller) must match your registration.
• Edited files — anything that looks altered is refused under our Anjouan Gaming Board licence.

Register with your own real details from the start — the same ones used for your 10 EUR minimum deposit in EUR or USD — and these problems rarely arise at winspin. Gambling should stay fun — if it ever feels like more than that, set a limit or take a break, and you can reach GamCare free on 0808 8020 133 or at gamcare.org.uk.

Win Spin accepts a passport, national ID card or a full driving licence as your proof of identity. Any one of these is enough, provided it is current and clearly readable, and it lets us confirm the account held in EUR or USD belongs to you.

How to capture your document

Send a photo or scan of the full document with all four corners visible. The details we check are your full name, date of birth, document number and expiry date — so nothing can be cut off or obscured by a flash. Colour images only; black-and-white copies are rejected, as are screenshots and cropped files. These checks are required under our licence from the Anjouan Gaming Board (ALSI-202601043-FI2).

Which pages we need

• Passport — the main photo page.
• Driving licence — front and, where relevant, back.
• National ID card — both sides.

Expiry, formats and next steps

If your document has expired, renew it first. An out-of-date ID is one of the most common reasons a submission is sent back. We accept documents in JPG, PNG or PDF format. Submit one clear file per document side, and make sure the name on your ID matches your account registration exactly, as a mismatch triggers a second request. Verifying your identity with Wild Blackfin Limited SRL also clears the way for bonus eligibility, including our welcome package up to 5,000 €/$ plus 200 free spins across the first four deposits, all with 0× wagering; the deposit minimum is 10 € on our Win Spin deposit page, where methods range from Visa and Mastercard to Skrill, Trustly and Bitcoin. Once your ID is verified, withdrawals are processed through our Win Spin payouts in up to 1 hour.